Refund policy

10 days Easy Returns policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
The product must be returned without any scratches or damage.
Must be returned in its original packaging.
To start a return, you can contact us at info@mymomscraft.com
All products have to be returned by the customer to the following address:

Capital Metal Industries,

Plot No.10, Iswaryam Nagar Extension Phase-1,

Pammadhukulam Village, Avadi Taluk,

Chennai, Tamil Nadu - 600 062;

Contact No.: 9894205989

All returns, exchange, and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and color, provided it is in stock. If the product is out of stock, we will credit money back to your account.

Refund process is subject to the following conditions:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
A shipping fee and cash on delivery fee may be charged for refunds that do not fall under manufacturing defects.
Your refund will be processed within 2 working days of receiving your product. Refunds are credited to your bank account and may take up to 3 days to reflect in your account. A credit applied to your credit card or other methods of payment may take an additional 7-10 days for the refund to reflect in your account.
In case any refund/exchange claim is made after 10 days, we reserve the right to refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Refunds are only issued for products purchased directly from our website www.mymomscraft.com . Returns and refunds of products purchased from re-sellers of our products must be addressed to the re-seller.
No refund claims can be made based on the color or texture
Stainless steel on usage gets visible scratches which is completely normal. This is one of the characteristics of all stainless steel products. The color of the products may vary according to the calibration of your screen.
We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case-to-case basis.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.